Welcome to Simón Tudela Sánchez. Below are frequently asked questions about ordering, shipping, payment, and returns. Our goal is to make your shopping experience simple, transparent, and efficient.
- How long does delivery take?
All orders are processed on the same day of payment confirmation.
Order processing time: Same day
Delivery time: 2 days
We partner with reliable logistics companies to ensure fast delivery.
- Which logistics companies do you use?
We work with the following trusted carriers:
DHL
UPS
GLS
Correos (Spanish National Postal Service)
Depending on the destination, we may also use local courier partners.
- How do I track my order?
After your order is shipped, you will receive an email with a tracking number. You can use this number to track your package directly on the carrier’s official website.
- What is your return policy?
You can return the goods within 30 days of receipt, provided the goods meet the following return conditions:
The goods must be unused.
The goods must be in their original packaging.
Proof of purchase is required.
Refunds will be processed within 3 business days after approval.
- How long does a refund take?
Once your return request is approved and received by us:
Refund processing time: 3 business days
The refund will be returned to your original payment account.
- Can I cancel my order?
Orders can only be cancelled before shipment. Once an order has been shipped, it must be processed through the return process.
- Do you provide customer support?
Yes, our support team is always ready to answer any questions you may have about orders, shipments, or returns.
- Clearance Sale Notice
Due to ongoing financial losses and operational pressure, the merchant has decided to conduct a loss-leader clearance sale to reduce remaining inventory and complete clearance.
Due to ongoing losses, the merchant has decided to conduct a loss-leader clearance sale.
Please note:
Limited stock, may sell out quickly.
Some items may not be restocked.
Clearance prices are only valid during the promotion period.
Thank you for visiting.