Welcome to Simón Tudela Sánchez. We are committed to providing a clear and fair refund and return process for all eligible orders to ensure customer satisfaction.
By placing an order on this website, you agree to the terms set forth in this Refund and Return Policy.
- Return Eligibility
Customers may request a return within 30 days of receiving their order.
Return Conditions:
The item must be unused and in its original condition.
The item must include its original packaging and accessories.
Proof of purchase (order confirmation or receipt) is required.
- Return Process
Initiating a Return:
Contact our customer service team.
Provide your order number and reason for return.
Wait for return approval and related instructions.
Send the item back to the provided return address.
Return shipping costs may vary depending on the reason for return.
- Refund Policy
After receiving and inspecting your return, we will notify you whether your refund request has been approved.
If approved:
Refund processing time: Within 3 days of approval
Refund will be returned to the original payment method.
- Non-returnable items
Some items may not be eligible for return, including:
Clearance or end-of-life items
Used or damaged items not due to manufacturing defects
Items without original packaging
- Refund delays
If you have not received your refund within the expected timeframe:
Please contact your bank or payment service provider.
Processing time may vary by financial institution.
- Clearance Sale Notice
Due to ongoing financial losses and operational pressures, the merchant has decided to conduct a loss-leader clearance sale to reduce remaining inventory and completely liquidate merchandise.
Due to ongoing promotional activities, the merchant has decided to reduce clearance sales.
During this period:
All clearance items may be subject to return restrictions.
Limited stock, while supplies last.
Special promotional terms may apply.
- Contact Us
For any questions regarding returns or refunds, please contact us:
Email: tudela@pilotgrip.shop
Phone: 670340075
Address: Calle via Verde, 9, Molina de Segura/ Ribera de Molina, MU, 30508
Thank you for shopping at our store.